Once the order has been placed you will receive a confirmation email, providing details of the order placed, delivery address specified and approximate delivery date as agreed in our delivery terms for your area. Please ensure you provide the correct email address or else you will not receive this confirmation. The order should be checked as soon as possible. Any problems please contact us firstname.lastname@example.org or request a call back via the website.
How will i know what day or time i will receive my Delivery?
The Delivery company will send you a text message before 5pm on the day prior to delivery to confirm delivery date and a 2 hour time window will be allocated to you. Should this date and time not suit please inform the delivery company immediately upon receipt of text message to re-schedule another convenient time.
On occasions, we may use a professional insured carrier to deliver on our behalf. In these instances, delivery may become unavoidably delayed. We regret we cannot be held responsible for any such delays.
What if I notice damage some time after delivery?
If goods are found to be faulty or damaged after delivery we will offer you a refund or exchange the faulty part. A collection surcharge may be payable and this will be based on the value of goods being returned.